Cole Khan recognised as a Leading Firm for Client Satisfaction by Legal 500

Cole Khan has been recognised as a leading firm for client satisfaction by the Legal 500 for 2024.

Legal 500 have developed a new Research, Data and Client Intelligence division which allows law firms access to anonymized data from clients worldwide. Legal 500 holds more information on the client market than any other organization in the legal sector.

After 6 years of in-depth client research, the Legal 500 has announced a new client satisfaction score for firms which measures client service and customer experience.

Cole Khan has been identified as achieving a high score and has been officially recognized as a leading firm in client satisfaction.

In addition to being ranked as a leading firm for employment and professional discipline matters, the legal directory has credited Cole Khan for its commitment to client satisfaction, making it one of a small number of firms to receive such recognition.

The rating, based on feedback from clients, following several years of in-depth client research, reflects feedback from clients across multiple criteria including: appropriate resourcing, billing transparency, value for work done, communications and case management, consistency of service, efficiency in delivering the legal product, industry/commercial knowledge, lawyer and team quality, partner availability and engagement, profile in the industry sector, quality of associates, quality of Partners

Quote: Emilie Cole, Founding Partner of Cole Khan, stated “We are delighted to be recognised for our commitment to client satisfaction in the new Legal 500 Client Satisfaction survey. Going above and beyond for our clients is central to our way of working, and we are thrilled to have been independently recognised for this by Legal 500.”